Terms & Conditions

/Terms & Conditions
Terms & Conditions2019-03-11T12:23:22+00:00

Terms & Conditions

Your 100% Risk Free Guarantee

Our products are designed with great care and we are very confident that you’ll be pleased with them.

What is your 100% Risk Free Guarantee?

When you receive your order (and before you use it) if you’re not totally confident it will do the job it was meant for or it does not fit correctly then please return it in its original packaging. We will then be able to either refund or replace it.

This is normally small print. But we’ve printed it large! Our 100% Risk Free Guarantee does not in any way shape or form negate, take the place of, substitute or replace your statutory rights.

Exceptions

  • We apply a £5 charge to exchange any item personalised with an embroidered badge or logo
  • Sale items cannot be exchanged
  • We will not accept returns if the item has been worn or used. All returns are subject to inspection

Badging

We apply numerous County FA and league emblems. All of the badges we offer are listed in drop-down boxes under certain products.

We are able to apply DECAL badges (heat-pressed) using our machine in the warehouse.

Please allow 7-10 days for your embroidery items to be personalised though this may increase during peak times.

Please note if we apply initials or two badges on a product it will make the item non-returnable.

Stock Availability

We aim to keep all of our items in stock. Due to high demand or supplier challenges we cannot always guarantee this. If an item is out of stock you will be advised when you are trying to purchase the product. Some items will be available on back-order online. Alternatively you can phone us on 020 8668 6238 and we will place a holding order for you.

Legal Statement

Prices include VAT at the prevailing rate (subject to changes in VAT). Every reasonable care has been taken to ensure that the reproduction of colours is as accurate as the photographic and production process will allow and that the descriptions are accurate. Slight variation may occur.

Payment

All payments are released immediately upon purchase.

Debit / Credit cards – we accept all major credit cards.

PayPal – you are now able to pay using this secure service.

Bank transfer – please contact the office or on social media to place your order.

Gift cards can be purchased (for yourself or others) and used on this site.

Return Postage

Please note that we are not responsible for return postage other than for incorrect or faulty items (in which case we will give you specific instructions on how to return products to us.)

Please apply the correct postage as we will not be held responsible for parcels that fail to reach us. We recommend you obtain a certificate of posting as proof of postage for any claim you may have to make against the carrier you choose.