Terms & Conditions
Your 100% Risk Free Guarantee
Our products are designed with great care and we are very confident that you’ll be pleased with them.
If you need to return an unused or unwashed item we guarantee to either refund or exchange it for you. If we decide the item is in an unsellable condition we may send it back to you and be unable to issue a refund or exchange.
Our 100% Risk Free Guarantee does not in any way shape or form negate, take the place of, substitute or replace your statutory rights.
- We apply a £5 charge to exchange any item personalised with an embroidered badge or logo
- Sale items cannot be exchanged
- We will not accept returns if the item has been used. All returns are subject to inspection
Unit 19 Redlands Centre
Please note that we are not responsible for return postage other than for incorrect or faulty items. We we will give you specific instructions on how to return products to us.
Please apply the correct postage as we will not be held responsible for parcels that fail to reach us. We recommend you obtain a certificate of posting as proof of postage for any claim you may have to make against the carrier you choose.
We use Royal Mail Tracked 48 – which is a 48 hour service from the time of despatch. We do not always despatch same day so if you require your items in a hurry please contact us.
Please note that due to the current COVID pandemic we are not in the office full time and are despatching less frequently than usual.
We apply the FAMOA badge and numerous County FA badges. All of the badges we offer are listed in drop-down boxes under certain products.
We are able to apply heat-pressed (DECAL) badges using our machine in the warehouse.
Please allow 7-10 days for your embroidery items to be personalised. This may increase during peak times.
Please note if we apply initials or two badges on a product it will make the item non-returnable.
We aim to keep all of our items in stock. Due to high demand or supplier challenges we cannot always guarantee this. If an item is out of stock you will be advised when you are trying to purchase the product. Some items will be available on back-order online. Alternatively you can phone us on 020 8668 6238 and we will place a holding order for you.
Prices include VAT at the prevailing rate (subject to changes in VAT). Every reasonable care has been taken to ensure that the reproduction of colours is as accurate as the photographic and production process will allow and that the descriptions are accurate. Slight variation may occur.
All payments are released immediately upon purchase. We accept the following methods of payment:
- Debit cards
- Credit cards – all major credit cards are accepted
- Bank transfer – please contact the office or on social media for more information
- Gift cards – these can be purchased and used on this site